We are an agile company offering virtual nimble solutions to our clients. We specialize in virtual support for software, tax, accounting, and financial systems. We specialize in healthcare and technology industries. All our clients are US based.
Job Description:
We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.
Key Responsibilities & Duties:
- Manage the company’s CRM platform
- Develop and manage dashboards and reports
- Ensure all customer data is accurately recorded and kept up-to-date in the CRM system
- Train other staff members on the use of the CRM system
- Conduct regular audits of the CRM system to ensure data integrity
- Analyze customer interactions and data within the CRM system to provide feedback and
recommendations for improving customer service and sales strategies - Identify and resolve CRM system issues
- Optimize and customize existing assets including landing pages, emails, and forms
- Build and maintain automation workflows, lists, and lead scoring models
- Work with internal and external teams to maintain application integrations
- Troubleshoot technical issues and ensure platform performance and reliability
- Stay up to date with features, best practices, and industry trends
Requirements & Qualifications:
- 2+ years of experience working with CRM
- Experience building custom modules, email templates, and dashboards in CRM
- Knowledge of workflows, lead nurturing, and marketing automation
- Familiarity with APIs and integrating with external systems
- Strong attention to detail and ability to manage multiple projects simultaneously
- Background in digital marketing or user experience
Skills:
- Proven ability to manage multiple tasks and meet deadlines
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
Job Category: CRM Specialist
Job Type: Full Time
Job Location: Karachi
